Refund and return policy – TSGuard WordPress Security
1. Nature of the product
TSGuard WordPress Security is licensed digital software (a WordPress plugin). No physical goods are delivered. Access to download and the licence key is granted after payment confirmation.
2. Right of withdrawal (EU/Romania consumers)
Under the regulations applicable to EU/Romania consumers:
- For digital content supplied with the consumer's prior agreement (e.g. immediate download/activation), the right of withdrawal may be lost once performance has begun. In practice, once you have been provided with the licence key and/or download, performance has begun.
- If you have not yet requested activation/download and wish to withdraw within the legal period (e.g. 14 days from purchase), you may request cancellation and refund, under the conditions below.
3. Our refund policy (goodwill)
Regardless of strict legal obligations, we offer refunds under the following conditions:
- Request within 14 days of the purchase date.
- Reasonable reason: the product does not work in your environment (e.g. incompatibility with hosting/WordPress) and we could not resolve the issue through support, or a billing error occurred (wrong licence, duplicate payment, etc.).
- No abuse of the licence (e.g. mass use on uncovered sites, redistribution).
Procedure:
- Send a request to support@ts-plugins.net with: order number / purchase email, reason for the request, technical details if applicable.
- Our team responds within a few business days. We reserve the right to try to resolve the issue technically before refunding.
- If the refund is approved, it is made via the same payment method used for purchase, within a reasonable time (usually 5–14 business days, depending on the payment processor).
4. What is not covered by the refund policy
- Requests after expiry of the 14-day period from purchase (except in cases of obvious billing error).
- Change of mind ("I no longer need it") after you have downloaded and used the product normally.
- Incompatibilities caused by other plugins, themes or site settings, if we did not have the opportunity to investigate through support.
- Renewed licences or upgrades paid separately; for these a credit/partial refund policy may apply, assessed case by case.
5. Cancelling recurring subscriptions
For licences with automatic renewal (e.g. annual):
- You may disable automatic renewal from your account on ts-plugins.net (or by request to support@ts-plugins.net) before the renewal date.
- Amount already charged for the current period is not refunded when renewal is cancelled; the licence remains active until the end of the paid period.
6. Contact
For refund/return requests and questions:
Email: support@ts-plugins.net
Website: https://ts-plugins.net
This policy may be updated. The current version is the one published on the site. For exact legal rights in your situation, consult a specialist.